Overview

At Maxtaco Auto Parts, we want to ensure your complete satisfaction with every purchase. Our refund and returns policy last for 30 days from the date of purchase. If 30 days have passed since your purchase, we regret to inform you that we cannot offer you a full refund or exchange.

Eligibility for Returns

To be eligible for a return, your item must be unused and in the same condition that you received it. It should also be in its original packaging. At Maxtaco Auto Parts, your satisfaction is our priority. If you have any questions about our return policy or the eligibility of specific auto parts for returns, please feel free to reach out to our customer service team at care@maxtacoautoparts.com. We are here to assist you and ensure your automotive needs are met with utmost care and satisfaction.

Non-Returnable Items:

Every part we sell may be returned within 30 days for a refund of the part price with the exception of liquids that have been opened (Engine Oils, Transmission Fluids, Brake Fluids). 

If a part doesn’t fit, don’t try to “make it fit” and risk damaging the part, your car, or yourself! MAXTACO is not responsible for any costs exceeding the cost of the part, and we will not accept returns of parts that have been installed or modified.

Rest assured, we stand behind the quality of our products and are committed to your satisfaction. If you have any questions or concerns about our return policy or the eligibility of a specific auto part for returns, our dedicated customer service team is here to assist you. Please contact us at care@maxtacoautoparts.com, and we’ll be more than happy to help.

Refunds Process

To receive credit, a returned part must be complete and in its original, unmarked manufacturer’s packaging. Cores must be returned in the box the new part came in. Returns may not be refundable if the part, or the manufacturer’s box, is damaged while in transit to our warehouse.

Shipping charges are not refundable unless the return is due to our mistake. If you refuse delivery or the carrier returns a package because you provided an invalid address, the cost of return Delivery will be deducted from your refund.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange a defective item for the same one, please send us an email at care@maxtacoautoparts.com.

Shipping Returns

To return your product, please mail it to: {physical address}. You will be responsible for paying the shipping costs for returning the item. Shipping costs are non-refundable, and if you receive a refund, the return shipping cost will be deducted from it. We recommend using a trackable shipping service or purchasing shipping insurance for more expensive returns, as we cannot guarantee receipt of your returned item.

Need Help?

If you have any questions or need assistance related to refunds and returns, please don’t hesitate to contact us at care@maxtacoautoparts.com. We’re here to help you with any queries you may have.

Last updated: [ August 15th, 2023]